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Introduction

Welcome to Steps On Me (the "Website"). These Terms of Service ("Terms") govern your use of our online store and the services we provide. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.  If you are not sure about anything, just phone us on 07754 921980.

1. Definitions

  • "We", "us", "our", "Website": Refers to Steps On Me.
  • "User", "you", "your", "Customer": Refers to any individual or entity using our Website.
  • "Service": Refers to the online retail services provided by Steps On Me.
  • "Contract": Refers to the legally-binding agreement between you and us for the supply of the Goods.
  • "Delivery Location": Refers to the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order.
  • "Goods": Refers to the goods advertised on the Website that we supply to you of the number and description as set out in the Order.
  • "Order": Refers to the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website.
  • "Privacy Policy": Refers to the terms which set out how we will deal with confidential and personal information received from you via the Website

2. Use of Service

  • Eligibility: You must be at least 18 years old to use our Website. By using the Website, you represent and warrant that you have the legal capacity to enter into a binding contract.
  • Account Registration: To purchase products, you may need to create an account. You agree to provide accurate, complete, and current information during registration and to update such information to keep it accurate and complete.
  • Prohibited Activities: You agree not to use the Website for any unlawful purpose or any purpose prohibited under these Terms. This includes, but is not limited to, any activity that could damage, disable, overburden, or impair the Website.

3. Products and Orders

  • Product Descriptions: We strive to describe our products as accurately as possible. However, we do not guarantee that the descriptions are entirely accurate, complete, reliable, current, or error-free.
  • Pricing: All prices are listed in GBP (£) and include VAT unless otherwise stated. We reserve the right to change prices at any time without prior notice.
  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion. In the event of a cancellation, we will notify you and provide a refund if the payment has already been processed.

4. Basis of Sale

  • The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
  • The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
  • A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
  • Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
  • No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  • We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

5. Shipping and Delivery

  • Shipping Policy: We offer various shipping options. Shipping times and costs will be provided at checkout. All delivery dates are estimates and not guaranteed.
  • Customs and Duties: We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
  • We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  • In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    • we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    • after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  • If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
  • If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
  • If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
  • You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  • If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  • The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

6. Withdrawal and Cancellation

  • You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  • This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    • foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
    • goods that are made to your specifications or are clearly personalised;
    • goods which are liable to deteriorate or expire rapidly.
  • Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    • in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
    • in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

7. Right to Cancel

  • Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
  • To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.
  • You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.socksmad.com . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

8. Timing of Reimbursement

  • If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    •  14 days after the day we receive back from you any Goods supplied, or
    • (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
  • If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

9. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange, subject to our return policy. Items must be unused and in their original packaging.
  • If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us at 42, Mercia Grove, Saighton, Chester, CH3 6FP without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.
  • For the purposes of these Cancellation Rights, these words have the following meanings:
    • distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    • sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
  • Refunds: Refunds will be processed within 14 days of receiving the returned item. The original shipping costs are non-refundable.

10. Conformity and Guarantee

  • We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  • Upon delivery, the Goods will:
    • be of satisfactory quality;
    • be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    • conform to their description.
  • It is not a failure to conform if the failure has its origin in your materials.
  • We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.

11. Intellectual Property

  • Ownership: All content on the Website, including text, graphics, logos, images, and software, is the property of Steps On Me or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal use. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

12. Privacy Policy

  • Data Collection: We collect personal information in accordance with our Privacy Policy. By using our Website, you consent to our collection and use of your data as outlined in the Privacy Policy.
  • We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

13. Disclaimers and Limitation of Liability

  • Disclaimer of Warranties: Our Website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, about the operation of the Website or the information, content, materials, or products included on the Website.
  • Limitation of Liability: To the fullest extent permitted by law, we will not be liable for any damages of any kind arising from the use of the Website or from any information, content, materials, products, or services included on or otherwise made available to you through the Website.

14. Indemnification

  • You agree to indemnify, defend, and hold harmless Steps On Me, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website.

15. Changes to Terms

  • We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications indicates your acceptance of the new Terms.

16. Termination

  • We may terminate or suspend your access to all or part of the Website, without prior notice or liability, for any reason, including if you breach these Terms.

17. Governing Law and Jurisdiction

  • These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located in England and Wales to resolve any dispute arising out of these Terms or the use of our Website.
  • Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  • We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 working days.

18. Contact Information

  • If you have any questions about these Terms, please contact us at info@stepsonme.co.uk.